Privacy Policy
Last updated: 15 July 2026This Privacy Policy explains how Radhakrishnan Tharavin (Sole Proprietor) ("we", "us") collects, uses, shares, and protects your personal data when you use the CallPesu app and services. By using the Service you agree to this Policy.
1. Data we collect
- Account data: phone number, display name, gender, and role (caller/attender).
- Verification data (where applicable): government-ID documents you upload for manual review.
- Usage & call data: call metadata (participants, timestamps, duration, hearts spent) and, where consented, call recordings.
- Device & push data: device identifiers and push-notification (FCM) tokens.
- Payment data: handled by our payment aggregator. We receive transaction status and identifiers; we do not store your card or bank details.
2. How we use your data
To create and operate your account; connect and bill calls; maintain your hearts balance; verify identity and prevent fraud/abuse; provide safety and moderation (including recordings you consented to); send service notifications; comply with legal obligations; and improve the Service.
3. Consent to recording
Calls may be recorded for safety, moderation, and quality. You provide consent at sign-up and when placing or accepting calls. You may withdraw consent by ceasing to use call features and contacting us; withdrawal does not affect processing already carried out.
4. Sharing & processors
We share data only as needed with service providers acting on our behalf, including our payment aggregator (payments), real-time calling and recording infrastructure, cloud database and storage providers, and push-notification providers. We may disclose data where required by law. We do not sell your personal data.
5. Retention
We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it. Call recordings and verification documents are retained per our internal retention schedule and applicable law.
6. Security
We use technical and organisational measures (including access controls and encryption in transit) to protect your data. No method of transmission or storage is completely secure.
7. Your rights
Subject to applicable law (including India's Digital Personal Data Protection Act), you may request access to, correction of, or deletion of your personal data, and may withdraw consent. To exercise these rights, contact our Grievance Officer below.
8. Children
The Service is for adults (18+). We do not knowingly collect data from minors; if we learn we have, we will delete it.
9. Grievance Officer
In accordance with applicable law, you may contact our Grievance Officer, Radhakrishnan Tharavin, at support@callpesu.com for any privacy concern or complaint. Postal address: 6/37 Balajangamanahalli, Nallampalli, Dharmapuri Dt, Tamil Nadu 636807.
10. Changes
We may update this Policy from time to time. Material changes will be notified in the app or on this page.
11. Contact
Email support@callpesu.com or see our Contact page.