On CallPesu you purchase "hearts", a prepaid digital credit (1 heart = ₹1) used to place in-app calls. Because hearts are delivered to your account instantly on successful payment, purchases are generally final and non-refundable once the hearts are credited, except as described below or as required by law.

If your payment was debited but hearts were not credited, or you were charged more than once for the same order, we will refund the affected amount. Contact us at support@callpesu.com with your registered phone number and the payment reference. Verified refunds are returned to the original payment method, typically within 5–7 business days (bank timelines may vary).

Hearts already credited to your account are non-refundable once purchased and cannot be exchanged for cash or transferred. Consider buying a smaller package first if you are unsure.

Individual heart purchases are one-time and complete instantly, so they cannot be cancelled after the payment succeeds. You may stop using the Service and close your account at any time; closing your account does not entitle you to a refund of unused hearts except as required by law.

If hearts were deducted due to a technical fault on our side (for example, a call that never connected), contact us and we will investigate and, where appropriate, restore the affected hearts to your account.

Email support@callpesu.com (or call +91 91509 65779) within 7 days of the transaction with your registered phone number, the amount, and the payment reference. We aim to acknowledge requests within 2 business days.

Radhakrishnan Tharavin (Sole Proprietor), 6/37 Balajangamanahalli, Nallampalli, Dharmapuri Dt, Tamil Nadu 636807. Email support@callpesu.com.